Reference

Open thr77 Legal Before Your Account

thr77 Legal sets out how we handle account access, local wallet records and policy requests for Indonesia.

Account conditionsWallet recordsLocal-law accessPolicy requests
thr77 Open thr77 Legal Before Your Account
CONTACT ROUTES

Contact Us About Legal Account Matters

A clear contact route helps when a Legal question concerns your account rather than a general page.

Account support Use the support route inside your account when you need to ask about Legal…
Payment records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, provide the transaction…
Policy requests If you want a copy, correction or clarification of information held for your account…
DATA PRACTICE

Explore How thr77 Handles Your Records

We treat Legal handling as an account process, not a decorative page. Our records connect your account identifier with access events, verification status and payment references so we can resolve a specific…

Data handling

We use account details, verification results and transaction references to operate the account path and respond to Legal requests. When you contact us, share only the details needed to locate the matter; wallet PINs and passwords are not required.

Cookies

Cookies can help keep your browser session connected to the correct account path and remember necessary access choices. Your browser controls whether cookies are stored, while some account functions may not work as intended without required session cookies.

Account security

Phone verification may be required before account access, and we use the verified account path when handling sensitive requests. Keep your password and one-time codes private, and contact support if an unfamiliar access event appears.

Record retention

We retain account and payment records for the period needed to operate the service, resolve disputes and meet applicable legal duties. A retention question should include your account identifier so we can explain which record is involved.

Correction requests

You can ask us to correct inaccurate account details through the in-account support channel. For a wallet receipt, include the reference shown by DANA, OVO, GoPay or QRIS so the requested change can be checked against the original record.

Who to contact

Our support route is the practical contact point for Legal questions, data requests and account-access concerns. Explain whether your request concerns cookies, retention, verification or a payment record, and we will keep the response focused on that topic.

Browse Answers About thr77 Legal

These Legal answers cover the questions we expect you to ask before opening or using an account in Indonesia. They explain what we need for account access, how payment references fit into a request, where cookies and retention sit in the policy, and how to reach us. If your situation is different, use the account support path and describe the exact policy point you want clarified.

thr77 Legal covers account creation, phone verification, access conditions, payment records, cookies, data handling, retention and policy requests. Availability depends on local law, so you should read the applicable terms before opening an account or using DANA, OVO, GoPay, QRIS, bank transfer or virtual account routes.

Yes. Account access depends on local law and is available only where local law permits. If regional conditions change, the applicable access path may also change. We keep policy questions tied to your account so support can explain the relevant condition without requesting your private wallet credentials.

Phone verification helps connect an account request to the person using that account before access is provided. If you are asked to verify, use the phone details connected to your account and keep any one-time code private. Support will not need your password or wallet PIN.

We use the payment reference, account identifier and transaction details needed to check a wallet status or answer a Legal request. You can contact support with the receipt reference and approximate time. Do not send a wallet password, PIN or one-time code with the request.

You can request a copy, clarification or correction through the support channel shown inside your account. Identify the record involved, such as phone verification, a QRIS receipt or an account detail. We may need to confirm account ownership before discussing or changing personal data.

Required cookies can keep your browser session linked to the correct account path and preserve necessary access choices. Your browser lets you manage cookie storage. If you block required cookies, login or account functions may not behave as expected, and support may ask you to check browser settings.

Log in and use the support route displayed in your account, then state whether the concern involves access, verification, cookies, retention or a payment record. Include only the details needed to locate the matter. If access depends on local law, support can explain the applicable path.